Zaver - Next generation size-agnostic commerce

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Contact support

We’re here to help

Contact us – we’re here to help with any questions you might have. For payment inquiries involving personal information, we recommend using the app for the best support.

Weekdays: 09:00 - 17:00

Weekends: Closed

Varning mot bedrägerier

Vi har uppmärksammats på att bedragare skickar sms i vårt namn om påstådda obetalda fakturor.
Om du får ett sms som uppmanar dig att ringa ett annat nummer än +(46) 08-551 062 60 :


  • Ring inte upp
  • Klicka inte på länkar
  • Radera meddelandet direkt

Rapportera gärna sms:et som skräp via din operatör eller meddelandeapp för att stoppa spridningen.

Om du är osäker kan du alltid kontrollera dina betalningar via vår app. Zaver-appen hittar du på App Store eller Google Play. Där kan du i en säker miljö se alla dina fakturor och komma i kontakt med vår support.

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Chat with us

To receive best possible support we recommend you to download the Zaver app.

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Send us an email

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Send us an email

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Give us a call

Keep track of your payments

Get an overview of your purchases, track your savings, never miss a payment with timely reminders, and pay invoices in a snap with the Zaver App. Need assistance? Chat directly with our helpful support team!

A mockup showing the Zaver app

Keep track of your payments

Get an overview of your purchases, track your savings, never miss a payment with timely reminders, and pay invoices in a snap with the Zaver App. Need assistance? Chat directly with our helpful support team!

A mockup showing the Zaver app
FAQ

Got questions? We've got answers!

Can’t find what you’re looking for? In our help center, you’ll find more frequently asked questions and answers.

Can I pay with Zaver?

Yes, if the merchant where you are going to make your purchase uses Zaver as a payment service provider.


To finance your purchase with installment payments or an invoice through Zaver, you must meet the following requirements:



- Be at least 18 years old

- Be a legal resident of your country

- Have no outstanding debts with debt collection agencies

- Have a stable income

- Not be undergoing debt restructuring

How much can I shop for if I “pay later” or “pay over time”?

Your spending power is an estimated amount based on factors such as credit, age, payment history and your outstanding balance.

You need to be at least 18 years old in order to use these payment methods.

Where can I get an overview of my payments?

With the Zaver app you’ll have everything in one place. You can scroll through past, present and future payments and be in total control of your transactions.

The amount of my purchase is greater than my bank's amount limit allows. What do I do?

For the fastest purchase completion, select 'Pay Later.' It’s entirely free if paid within the set timeframe. If needed, your bank can also assist in increasing your transaction limit.

How do you use my data?

It is essential that you feel safe when you pay with Zaver or use our services. All transactions are encrypted and we work continuously to prevent fraud, fake e-mails, and identity theft.



We also ensure that your payment information, purchase history and personal information are secure. How we use your personal information can be found in our privacy policy.

Can I pay off my installment plan early?

Of course! Get in touch and we will send you a final invoice.

Do you wish to make a complaint?

Customer satisfaction is our highest priority - if you are dissatisfied we are happy to help you.

You can file a formal complaint if you are of the opinion that we have managed your matter incorrectly. We have a dedicated customer service team that aims to handle complaints promptly, effectively and with due care. We also have a person responsible for complaints and adhere to applicable rules and regulations regarding handling of complaints. Complaints regarding our services can be filed with us through the chat service in our app,  by contacting us by e-mail info@zaver.se or phone +46 (0)8-551 062 60.

If you are dissatisfied and have received our final response, you can submit your complaint in any official language of the European Union through the ODR-platform provided by the European Commission, which you can find here:  https://ec.europa.eu/consumers/odr/. You can also file a lawsuit at a general court.