Awake Djursjukhus, located in southern Stockholm and Helsingborg, is a specialized veterinary hospital that provides emergency and specialist care for dogs and cats. Their goal is to deliver high-quality medical care to pets and ensure peace of mind for pet owners, especially during critical moments. However, like many in the veterinary field, Awake faces unique challenges when it comes to managing payments, particularly for high-cost treatments that may require flexible solutions.

One of the key challenges Awake faces is managing payments for high-cost treatments, regardless of the time of day. Veterinary care often involves significant expenses, and not all pet owners have immediate access to funds or insurance payouts when their pets need urgent attention. Additionally, the unpredictability of emergency cases means that Awake must have a payment system flexible enough to cater to both planned treatments and sudden, unexpected needs. Since most insurance companies are only accessible during regular business hours, the hospital often faces delays in settling claims for treatments carried out during evenings or weekends. This creates a significant hurdle in ensuring seamless service for pet owners. Awake needed a payment solution that not only addressed after-hours challenges but also provided comprehensive support for high-value procedures and diverse customer needs.

When exploring solutions to address these challenges, Awake turned to Zaver’s payment solutions, which offered an effective way to manage payments for both small and large amounts. With Zaver, Awake can provide their customers with multiple flexible payment options around the clock. This ensures that patients can pay for treatments even when insurance companies are closed, offering the flexibility needed for high-value veterinary procedures that require immediate attention.

Additionally, Zaver’s payment links have enabled remote payments, eliminating the need for on-site transactions. This feature is especially valuable for customers who prefer not to wait at the clinic for insurance responses or need to settle costs after hours. As a result, both the hospital and its clients enjoy a significantly enhanced payment experience.

The integration of Zaver’s payment solutions has brought several benefits to Awake. The ability to offer alternative payment methods around the clock and for various scenarios has made a significant difference. Whether during emergencies or for planned specialist treatments, Zaver ensures flexibility for every situation. Additionally, the ease of use and swift communication with Zaver have streamlined workflows at the hospital, enhancing the experience for both customers and staff. Thanks to this, Awake can now assist even more pets and their owners, providing critical care without the added stress of payment issues.